JQ DESIGNS, 330 Sundown Road, South Elgin, IL 847-742-4880
2019 STANDARD TERMS AND CONDITIONS www.jqdesigns.com
STANDARD TURNAROUND TIME AND RUSH CHARGES: Standard turnaround time averages 5 business days for retail orders and 10 business days for non-retail orders. Lead time starts from date of art approval and payment.. Lead times can be shorter, or longer depending actual production work loads. If production capacity allows, some orders can be processed more quickly. Additional charges may apply for both expedited production and expedited shipping.
PAYMENT TERMS: Full payment is required to begin all custom orders. Occasionally the final price is not immediately known when an order is placed. Payment will be taken on a “good faith” price estimate. Any adjustments once all details are finalized (stitch count, shipping, etc.) will be adjusted on your invoice. You may request terms for you or your company once you have been established as a repeat customer.
CUSTOMER REPRESENTS AND WARRANTS: That he/she is owner of all logos, artwork and images submitted or has permission to reproduce and distribute items with them; that use of them does not infringe any third party’s copyright., license, patent, trademark, trade secret, or any other proprietary rights or rights of privacy; Customer also represents and warrants that use of the image shall not create liability for JQ Designs, affiliates, officers, directors, agents and employees. Additionally, the customer will hold the JQDesigns harmless from any claim or demand, including, but not limited to, reasonable attorney’s fees, made by any third party due to or arising out of customer’s breach of this agreement and/or customer’s violation of any law or rights of any third party. JQ Designs also reserve the right to refuse to process any order we deem to be offensive or inappropriate in any manner.
OWNERSHIP OF ARTWORK, DIGITIZING, AND ALL OTHER GRAPHIC IMAGES: All artwork, digitizing, screens, and any other graphic preparation for your order remains the sole property of JQ Designs and will be maintained at our facility for our exclusive usage in executing your orders. Charges for the preparation of artwork, digitizing, screens, etc., for any decoration process, is considered a labor service charge only. No physical or tangible product is produced or supplied to the customer.
PROOFS: Proofs will be generated free of charge for any individual item totaling more than $250, placed within standard lead times. . Proofs for smaller orders can be purchased for a nominal fee of $20. In the interest of time, PROOFS WILL NOT BE GENERATED ON RUSH ORDERS, and customer assumes all liability for any errors in processing. Once a proof has been signed, customer is solely responsible for any errors.
GARMENT SIZES: Size specs vary from style to style, even within the same manufacturer inventories. If sizing is of specific concern, please request sizing specs, or size samples for the garments you choose. Do keep in mind however, that most garments have an acceptable (fairly large) tolerance range.
ALLOWABLE OVERRUNS/UNDERRUNS ON AD SPECIALTY/PROMOTIONAL PRODUCTS: Due to the nature of manufacturing, all promotional product orders are subject to a +/- 15% overrun or under run. All invoices will be rendered for actual (total) quantity shipped. Any invoice adjustments will be due upon delivery.
SPOILAGE ALLOWANCE ON DECORATED APPAREL/TEXTILES: All orders are subject to a 3% spoilage allowance, or one piece, whichever is greater. PLEASE ORDER ENOUGH GARMENTS. Subsequent orders of small quantities can become costly. Customers are not reimbursed for spoiled items within this spoilage allowance.
DYE LOTS, STYLE AND COLOR MATCHING: Due to the nature of inventory and production controls, color matches, even within the same order, are not guaranteed to be an exact match. This applies to all materials we supply, including garments, twill fabric, thread, ink,etc.
SUBSTITUTION OF GOODS: JQ Designs reserves the right to make garment substitutions to fulfill orders in a timely manner. Substitutions will be of a similar color, fabric, construction, and quality, however they may not be an exact match.
CANCELLATIONS: Once an order has been put into processing it cannot be cancelled. Orders that have not begun the decoration process, but are in house, can be cancelled with a 20% restocking fee of the full order, as well as payment of the charges for both the inbound and return shipping. The remainder of any balance will be held in store credit for a future purchase. No cancellations will be accepted for merchandise that has begun the production process.
STORAGE AND DISPOSAL OF GOODS: Any items left over 60 days will be donated to charity or otherwise disposed.
REORDERS: Art files are typically kept on file for 12 months. Any reorders placed after 12 months may be subject to data retrieval fees..
USE OF DECORATED IMAGES: JQ Designs may produce images of your finished products and use such images for marketing, advertising, and other promotional purposes. Any logos customers supply to JQ Designs will not be reproduced or sold without customer’s express permission.
RETURNED CHECKS: All returned checks are subject to a $50 fee PLUS any fees charged by the Company’s bank.
RETURNS AND EXCHANGES: All custom orders are final and cannot be returned or exchanged. It is the customers responsibility to inspect all order upon receipt. Should there be any errors, kindly notify JQ Designs within 3 business days. Errors reported after 7 business days will be the sole responsibility of the customer.
DUE TO THE CUSTOMIZED NATURE OF OUR PRODUCTS, THEY CANNOT BE RETURNED OR EXCHANGED.